Privacy policy

Last updated November 10, 2026

What we collect

• Account details: name, email address, and a hashed password.
• What members enter: requests, comments, decisions, addresses or lot numbers, photos and documents.
• Basic technical logs (IP address, browser) to keep accounts secure.

We never see or store card numbers. Payments are handled by Stripe.

Who sees it

Homeowners see their own requests and the documents directors share with owners. Directors see all requests in their community and directors-only notes and files. We access data only to run, support and secure the service.

Who we share it with

Service providers that run HOAResidentPortal: our hosting and database provider, Mailgun for email notices, and Stripe for billing. We do not sell personal information or use it for advertising.

How long we keep it

For as long as the community has an account. A director can ask us to delete the community and its data; we delete it within 30 days, except where the law requires us to keep billing records.

Your choices

You can update your name and email in your account, and ask us for a copy of your data or to delete your account.

Contact

HOAResidentPortal is operated by BrightPrompt Consulting LLC.