Terms of service

Last updated November 10, 2026

These terms cover your use of HOAResidentPortal, a web portal for homeowners associations, operated by BrightPrompt Consulting LLC (“we”). By creating an account you agree to them.

What the service does

HOAResidentPortal stores requests, complaints, architectural requests, decisions, comments, photos and documents that your community’s members enter, and sends email notices about them. It does not collect dues, issue fines or give legal, financial or professional advice. Your association’s governing documents and the law where you are decide what your board may do; the board is responsible for its own decisions.

Accounts and communities

The person who creates a community is its first director. Directors control who joins, who is a director, and what documents owners can see. Keep your password private. You are responsible for what you post, and you must have the right to upload it.

Billing

Each community gets a free trial. After that, a community subscription is billed monthly through Stripe until a director cancels it. Cancelling stops future charges; we do not give partial-month refunds. If a subscription lapses, the community’s data stays readable for directors so they can export it.

Acceptable use

Don’t use HOAResidentPortal to harass anyone, to post other people’s private information beyond what the board needs, or to break the law. We may suspend accounts that do.

Your data

Your community owns its content. We use it only to run the service. See the privacy policy for details.

No warranty and limits

The service is provided as is. To the extent the law allows, our total liability for any claim is limited to the amount your community paid us in the 12 months before the claim.

Changes

We may update these terms. If a change is significant we will tell directors by email before it takes effect.

Contact

HOAResidentPortal is operated by BrightPrompt Consulting LLC.